Apr 18
Disrespectful Behavior at Work: When the Facts Offend
Recently, I gave a talk at a major HR conference where I referred to data demonstrating that, while the frequency of and sensitivity to disrespectful behavior at work has been steadily increasing over the last 20 years, there appears to have been an uptick following the election of Donald Trump. I concluded this segment of my talk by saying, “I think we can agree that from an HR perspective, this [increased disrespect] is not a good thing.” A few weeks later, while reviewing the written evaluations, I noticed one participant wrote that my statement was offensive, saying I had “disrespected…
Mar 18
Respect Your Elders
18 Mar, 2015. 0 Comments. Leadership Presence. Posted By: Steve Saars
A good friend – a middle aged man - recently took a job at a local Starbucks to bring in some extra cash. He’s twice the age of everyone else who works there, which doesn’t seem to bother him or them at all. But, when a young colleague – someone most would consider a “millennial” - tried to coach him on using the point of sale system, she got frustrated with his slowness and commanded him to “just move.” Now, my friend is a pretty mellow guy and doesn’t take offense easily. But, he’s also a world traveler, a highly…
Feb 11
Upset? Angry? Try Respect.
11 Feb, 2015. 0 Comments. Managing Conflict. Posted By: Steve Saars
Right before Christmas, we discovered we had been lied to by a sales rep at our cell phone store and, furious, we went back in January to return some unwanted merchandise we’d been told we “had to buy.” But the “lead” customer service rep who was processing our return – despite knowing we’d been lied to – acted as if we were the liars and refused to treat us with respect. And when we got even more upset at this, he stopped the return process, tossed the paperwork at us and threatened to have security remove us from the premises.…
Jan 22
Respect For Opponents?
22 Jan, 2015. 0 Comments. Managing Conflict. Posted By: Steve Saars
Respect can surprise us in interesting ways. How many of us would have the courage to deliberately lose an important race to an opponent who'd made a mistake? In December of 2012, in an extraordinary show of respectful sportsmanship, Ivan Fernandez Anay - a long-distance runner from the Basque region of Spain who was running in second place in an important race - deliberately slowed down at the end so that the actual leader could finish first. It seems that the man in first place - Abel Mutai - a Bronze Medal winner in the London Olympics - had stopped…
Aug 8
Hierarchy Plays A Role in Disrespect
8 Aug, 2014. 0 Comments. Collaborative Innovation. Posted By: Gregg Ward
The manager and subordinate I'd been working with as a mediator were both angry with each other. The subordinate felt disrespected by the manager and vice versa. But, while the manager shrugged it off as the employee being too sensitive (and disrespectful), the employee was stuck in a cycle of feeling disrespected and powerless, growing more and more enraged each time the manager failed to apologize. It was coming to a head and the manager couldn't understand why. The fact is when it comes to workplace disrespect, hierarchy plays a role. Generally, when a manager and direct report both treat…
Jun 16
When Does Public Disrespect Deserve A Response?
16 Jun, 2014. 0 Comments. Managing Conflict. Posted By: Gregg Ward
I'm disturbed by some publicly disrespectful behavior we observed in a department store recently. While checking out, we noticed a little girl - perhaps 2 years old - running around behind the checkout lines while her mother, her aunt and grandmother, paid the cashier. The child ran right behind a store Associate - a girl maybe 18 years old - who was assisting at another checkout stand nearby. The Associate turned around and, not seeing the child behind her because the child was so small, knocked the child over who landed face-down with a loud smack on the hard floor.…
Dec 6
Disrespect or Bullying?
6 Dec, 2013. 0 Comments. Managing Conflict. Posted By: Gregg Ward
What’s the difference between disrespect and bullying? According to a recent post by the author and workplace bullying expert Valerie Cade, the difference appears to be about self-awareness and intention. Most of us who aren’t bullies have been unintentionally disrespectful toward a co-worker at one time or another (I know I have and I’m not proud of it). But most times we’ve been unaware we’ve done it until someone brings it to our attention. Then we’re embarrassed and may even attempt to find a way to apologize and make it right. But, according to Cade, a bully is disrespectful on…