Whether it’s friction between individuals or groups, stereotyping and negative assumptions, miscommunication and a silo mentality, clashes between different personalities and behavioral styles, or a dismissive attitude and resistance to feedback, these challenges are all too common in today’s organizational environments. Let’s explore the current state of workplace conflict and how to manage it. Insights […]
Recently, clients in the global financial services sector have asked for our guidance on a challenging workplace issue that I’ll call “the assumption of negative intent.” Shortly after the Israeli-Hamas conflict exploded in October, Jewish employees in these large companies based on the US’s East Coast began complaining to HR about other employees speaking in […]
A good friend – a middle aged man – recently took a job at a local Starbucks to bring in some extra cash. He’s twice the age of everyone else who works there, which doesn’t seem to bother him or them at all. But, when a young colleague – someone most would consider a “millennial” […]
Right before Christmas, we discovered we had been lied to by a sales rep at our cell phone store and, furious, we went back in January to return some unwanted merchandise we’d been told we “had to buy.” But the “lead” customer service rep who was processing our return – despite knowing we’d been lied […]
Respect can surprise us in interesting ways. How many of us would have the courage to deliberately lose an important race to an opponent who’d made a mistake? In December of 2012, in an extraordinary show of respectful sportsmanship, Ivan Fernandez Anay – a long-distance runner from the Basque region of Spain who was running […]
It’s fairly obvious the American political scene is red-hot right now. Many of the candidates are making statements about social issues that are designed as “red-meat” for their base voters, but which may be off-putting or even upsetting to those who don’t agree. But from a teamwork and collaboration point of view, keeping politics out […]
About ten years ago, while I was on the road leading corporate diversity and inclusion training with my team of professional actors, I made a disrespectful comment in public about actors being all about emotions and not have much business sense. One member of my team, Andy Fox – one of the finest actors I’ve […]