Gregg Ward was featured as a contributor to this Forbes Coaches Council article, read the full article on forbes.com. In psychologically safe work environments, every team member feels confident sharing candid constructive feedback, voicing disagreements and taking ownership of their mistakes. Employees who feel they may face negative consequences for speaking up, on the other […]
Lack of effective communication skills can have grave effects when entrepreneurs face business challenges, especially during rapid growth. Entrepreneur Guest Writer Josh Steimle offers a checklist of 15 ways to keep the communication channels clear and maintain solid, trusting relationships with employees and clients. 1| Be direct with assignments. Most people are hard-wired to be […]
Almost every day someone says “respect our veterans.” That’s a noble sentiment and a good idea; to which I’d like to add, “…and don’t forget, our veterans are a very diverse group.” Apparently someone in Wilmington, North Carolina assumes that all veterans are male because when Mary Clare Caine – an Air Force vet who […]
Right before Christmas, we discovered we had been lied to by a sales rep at our cell phone store and, furious, we went back in January to return some unwanted merchandise we’d been told we “had to buy.” But the “lead” customer service rep who was processing our return – despite knowing we’d been lied […]
Respect can surprise us in interesting ways. How many of us would have the courage to deliberately lose an important race to an opponent who’d made a mistake? In December of 2012, in an extraordinary show of respectful sportsmanship, Ivan Fernandez Anay – a long-distance runner from the Basque region of Spain who was running […]
Last year I was coaching a mid-level manager named “Ted” who admitted he was having trouble “making small talk” with his team. Some of them even said he was “unapproachable” in an anonymous employee survey. So, when I asked him about it Ted came clean, “I come in Monday mornings and head directly for my […]