Managing Conflict

embarrassed businessman hiding head under book

December 8, 2023

Owning Our S**t, er… Mistakes

by Gregg Ward in Managing Conflict, Respect

Recently, I screwed up. I had emailed a new coaching client several times to set up our sessions but received no response. I then connected with their assistant who gave me their available dates, which I confirmed by sending the client emailed calendar invites. When they didn’t show for the first scheduled meeting, I assumed […]

November 16, 2023

Hold That Thought: Our annual reminder to DON’T GO THERE on Thanksgiving

by Gregg Ward in Managing Conflict, Respect

It’s that time of year again! We’re all about to sit down to a fulsome, fattening feast with our families, friends, and colleagues (really?) only to collapse afterwards in a wine and tryptophan infused stupor. But as sure as Black Friday sales start at midnight, it’s certain that someone at the table is going to […]

November 9, 2023

HR Blaming the Victims?

by Gregg Ward in Business Culture, Managing Conflict, Respectful Leadership

Recently, while speaking at a large human resources conference, I sat down for breakfast with an HR executive who, after hearing about the work I do in respect, immediately ranted “I’m sick and tired of employees being so sensitive.” Wow. Now, to be fair, I’ve heard this complaint many times before, especially from baby boomers […]

business person handcuffed turning in notice of termination of employment

October 6, 2023

Are You Being Handcuffed?

by Gregg Ward in Business Culture, Managing Conflict, Respectful Leadership, Restoring Respect

Last year I got an all-too-familiar call from Trevor, the head of HR at a mid-sized accounting firm in Virginia. He’d been recruited into the role six months earlier and, shortly after starting work, found what he called, “a culture of disrespect.” “The senior managers have been playing favorites for years,” Trevor told me, “And […]

August 28, 2019

On Respect and Policing

by Gregg Ward in Managing Conflict, Respectful Leadership

Last week, the NYPD police commissioner, James P. O’Neill, fired Officer Daniel Pantaleo, who many believe recklessly caused the death of Eric Garner while arresting him for the relatively minor offense of selling loose cigarettes in a park in 2014. As someone who served as a specialist trainer to the NYPD during the 1980’s, this […]

September 29, 2018

30 Years and 2,500 Programs in Learning & Development- Has Anything Changed?

by Gregg Ward in Managing Conflict, Respectful Leadership

My first real training development and delivery job was for the New York City Police Department in the 1980’s and it was a doozy: use professional actors to help train police officers learn how to manage what they called “EDP”s – Emotionally Disturbed Persons. My responsibility was to cast and direct the actors and help […]

June 19, 2018

When Employer Trust is Lost

by Gregg Ward in Managing Conflict, Respectful Leadership

Last year, I was leading a program on respect and trust with a dozen mid-level managers at a new client’s headquarters, when I found myself in a strange situation: everyone stopped talking. I was covering the four conditions that must be met for a relationship to have a high level of trust — competence, openness […]

group of young professionals meeting over coffee

June 5, 2018

A Healthy Company Culture Starts with a Blueprint for Success

by Gregg Ward in Managing Conflict, Respectful Leadership

In my 25 years of experience working with top industry and government organizations, I know one thing is true: a company with happy employees and a healthy company culture didn’t get there by accident. Its leaders have carefully nurtured and curated their work environments to develop a sustainable foundation of responsive, respectful leadership that significantly […]

group of business people at counter smiling at camera

May 22, 2018

Modeling Respectful Behavior: Whose Job Is It?

by Gregg Ward in Leadership Presence, Managing Conflict, Respectful Leadership

When I’m working with a new client and making a case for modeling respectful behavior in the workplace, there is an inevitable hurdle to clear first: acknowledging there is a problem, so leaders stop passing the buck on accountability. If I’ve heard this complaint once, I’ve heard it a thousand times. Every time I show […]

April 18, 2018

Disrespectful Behavior at Work: When the Facts Offend

by Gregg Ward in Managing Conflict, Respectful Leadership

Recently, I gave a talk at a major HR conference where I referred to data demonstrating that, while the frequency of and sensitivity to disrespectful behavior at work has been steadily increasing over the last 20 years, there appears to have been an uptick following the election of Donald Trump. I concluded this segment of […]

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Managing Conflict

Owning Our S**t, er… Mistakes

Hold That Thought: Our annual reminder to DON’T GO THERE on Thanksgiving

HR Blaming the Victims?

Are You Being Handcuffed?

On Respect and Policing

30 Years and 2,500 Programs in Learning & Development- Has Anything Changed?

When Employer Trust is Lost

A Healthy Company Culture Starts with a Blueprint for Success

Modeling Respectful Behavior: Whose Job Is It?

Disrespectful Behavior at Work: When the Facts Offend

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